Consumer protection laws are essential to safeguarding the rights of buyers and ensuring fair trade practices in India. This article, titled Important Laws on Consumer Protection GK MCQs With Answer & Explanation in English, provides a comprehensive set of multiple-choice questions (MCQs) designed to test your knowledge of key consumer protection laws.
Each question is followed by a detailed answer and explanation to help you better understand the legal framework that protects consumers’ interests.
1. What did the Consumer Protection Act, 2019 replace?
- Consumer Protection Act, 1976
- Consumer Protection Act, 1986
- Consumer Protection Act, 1996
- Consumer Protection Act, 2006
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Answer: Consumer Protection Act, 1986
The Consumer Protection Act, 2019, replaced the earlier Consumer Protection Act of 1986, aiming to provide enhanced protection and rights to consumers in India.
2. Which goods and services does the Consumer Protection Act apply to?
- Immovable goods
- Moveable goods
- Specific goods and services
- All goods and services
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Answer: All goods and services
The Consumer Protection Act applies to all goods and services in India, except those meant for resale or commercial purposes and services rendered free of charge or under a contract for personal service.
3. How many rights does the Consumer Protection Act, 1986 provide to consumers?
- 4
- 5
- 6
- 7
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Answer: 6
The Consumer Protection Act of 1986 granted consumers six fundamental rights: (1) Right to Safety, (2) Right to be Informed/Right to Representation, (3) Right to Choose, (4) Right to be Heard, (5) Right to seek redressal, and (6) Right to consumer education.
4. Which of the following will the Consumer Disputes Redressal Commissions (CDRCs) entertain complaints related to?
(1) Overcharging or deceptive charging
(2) Unfair or restrictive trade practices
(3) Sale of hazardous goods and services which may be hazardous to life.
Choose the right option:
- Only 1
- Only 2 & 3
- Only 1 & 3
- 1, 2 & 3
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Answer: 1, 2 & 3
CDRCs at the national, state, and district levels are responsible for entertaining complaints related to various consumer issues, including overcharging, deceptive charging, unfair trade practices, and the sale of hazardous goods and services.
5. Complaints of what value will the National CDRC hear?
- More than Rs. 10 lakhs
- Less than Rs. 10 lakhs
- More than Rs. 10 crores
- Less than Rs. 10 crores
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Answer: More than Rs. 10 crores
The National Consumer Disputes Redressal Commission (CDRC) deals with complaints worth more than Rs. 10 crores. The State CDRC hears complaints valued at more than Rs. 1 crore but less than Rs. 10 crores. The District CDRC addresses complaints involving the value of goods or services up to Rs. 20 lakhs.
6. What worth of complaints will the State Consumer Disputes Redressal Commission hear?
- More than Rs 1 lakh but less than Rs 10 lakh
- More than Rs 10 crore but less than Rs 50 crore
- More than Rs 1 crore but less than Rs 10 crore
- More than Rs 5 crore but less than Rs 10 crore
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Answer: More than Rs 1 crore but less than Rs 10 crore
The State Consumer Disputes Redressal Commission provided in Consumer Protection Act, 2019 will hear complaints worth more than Rs 1 crore but less than Rs 10 crore.
7. What is the value of goods or services for complaints entertained by the District Consumer Disputes Redressal Commission?
- Rs 20 lakh
- Rs 1 crore
- Rs 5 crore
- Rs 10 crore
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Answer: Rs 1 crore
The District Consumer Disputes Redressal Commission will entertain complaints when the value of goods or service is up to Rs 20 lakhs.
8. Who is the head of the Central Consumer Protection Authority?
- Chief Commissioner
- President
- Prime Minister
- Union Home Minister
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Answer: Chief Commissioner
The proposed Central Consumer Protection Authority will have a Chief Commissioner as head and only two other commissioners as members. It will also have an Investigation Wing headed by a Director General.
9. Where is the headquarters of the Central Consumer Protection Authority proposed to be located?
- Mumbai
- New Delhi
- Hyderabad
- Lucknow
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Answer: New Delhi
The Central Consumer Protection Authority will be headquartered in the National Capital Region of Delhi, but the central government may set up regional offices in other regions.
10. Under which section of the Consumer Protection Act, 2019 is the Central Consumer Protection Authority constituted?
- Section 10(1)
- Section 10(2)
- Section 10(3)
- Section 10(4)
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Answer: Section 10(1)
The Central Consumer Protection Authority is being constituted under Section 10(1) of the Consumer Protection Act, 2019. The new Act replaced the Consumer Protection Act of 1986.
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